The short version

Sales are final unless something's on us. If it is, we fix it and we pay to fix it. If you just changed your mind, ask anyway.

When it's on us

If a piece arrives damaged, isn't what the listing described, or isn't what you ordered, email support@monsterarc.com within 7 days of delivery with your order number, photos of the book out of its bag and board, and photos of the mailer it arrived in. Keep the packaging until we've sorted it out, since the post office may ask for it. We'll refund it or replace it, and we pay the return postage. On smaller pieces we may simply refund you and let you keep it.

If the package itself arrives damaged, photograph it before you open it. That helps with the insurance claim, and we'll deal with the carrier.

Condition

Books we sell as new are listed as Near Mint or better. Back issues aren't graded. Each is sold as pictured, with photos of the actual copy and any flaw we've noticed named in the listing. Small bindery and printing marks are normal on new books and fall within Near Mint, such as a cover slightly off center, a light spine tick, a little color rub on the back, or paper left wavy by the press. A book with marks like these is as described. Condition is a judgement call, so ask before you buy. We'll send more photos of anything, and we'd much rather answer a question than handle a return.

Signatures

If a signature we sold you is ever shown not to be genuine, we'll refund it. No time limit.

Changed your mind

We can't promise change-of-mind returns. But ask. If it can come back exactly as we sent it, we often say yes as store credit.

Before you send anything back

Email us first and wait for a yes, and we'll tell you where to send it. It has to be the same piece we sent, back in its bag, board and a rigid mailer. Returns that arrive without a yes from us, or that aren't the piece we sent, come back to you.

Lost packages

Everything ships tracked and insured. If a package goes missing, tell us. We'll file the claim and refund or replace it once USPS confirms it is lost.

Preorders

Preorders are paid in full at checkout, and each listing gives the month we expect it. Preorder listings use the publisher's preview art and details. Publishers sometimes change a cover, add trade dress, turn an open variant into a ratio, or move the date. When that happens we email you, and you can cancel for a full refund or keep your order. You can also cancel within 7 days of ordering for a full refund. Otherwise, a preorder is final after that first week.

Refunds

Refunds go back to the original payment method within 3 days after the piece arrives back with us. Your bank may take a few days longer to show it.

Reach us

support@monsterarc.com · 412.805.0862
Monster Arc LLC, Bellevue, PA 15202